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Welcome and thank you for your interest in Direct Debit.
Direct Debit is a first-tier debit order collection service provider. We facilitate debit order collections via the EFT, NAEDO and DebiCheck payment streams.
Direct Debit offers various debit order systems to accommodate different types of businesses in the debit order collectiontion. Our systems include debit order file uploading, automation and API integration.
Our Direct Debit documentation will assist and guide you through commonly asked questions, system functions and features. Please feel free to contribute or get in touch if you have any questions.
Documentation for developers to get started on our Debit Order API.
Below are comprehensive answers to frequently asked questions related to debit orders as well as our debit order collection facilities.
Should you have any questions specifically related to our products and services you may request a call.
What is the difference between a debit order and an early debit order?
What is the difference between debit order and stop order or scheduled payment?
Which industries/companies use debit order to collect from their clients?
What are the benefits of using a debit order or direct debit?
Debit Order Service Cut-off Times
Bank Account Validation (bank account number and branch code)
Universal Branch Codes (South Africa)
Debit Order Signup Requirements
Debit Order Signup Requirements (Additional Requirements For Specific Industries)
What is the EFT debit order collection service?
When should my business use EFT debit order?
What limitations does the EFT debit order have?
What are the cut off times for EFT debit order collections?
When can a customer initiate an EFT stop payment?
When does a return or unpaid debit occur?
What happens when you try to recover arrears?
What happens to redirected accounts?
When can a User reverse incorrect transactions?
What happens when combining transactions?
When can a customer dispute an EFT transaction?
What is the NAEDO debit order collection service?
When should my business use NAEDO debit order?
What limitations does the NAEDO debit order have?
What are the cut off times for NAEDO debit order collections?
When can a customer initiate a NAEDO stop payment?
When can a customer dispute a NAEDO transaction?
When are NAEDO transactions not eligible for clearing?
What must an NAEDO debit order mandate contain?
Who is the PSSF (Payment System Stakeholder Forum) and what do they do?
What is Authenticated Collections?
How does Authenticated Collections work?
What is the DebiCheck debit order collection service?
How do I authenticate the mandate on DebiCheck?
What systems are available for the processing of debit orders?
How does the File Upload system work?
How does the Contract Management system work?
What are the minimum requirements for a paper mandate
What are the minimum requirements for a voice mandate
What is Check Digit Verification (CDV)?
What are the benefits of using the Check Digit Verification (CDV) service?
How can I obtain Check Digit Verification via integration?
What is Account Holder Verification?
What is the benefit of using the Account Holder Verification Service?
What is the Credit Check System?
What is the benefit of using Credit Office?
Which credit bureaus are serviced under Credit Office?
What other services are available using the Credit Check System?
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