Debit Order Service Cut-off Times
Users must ensure that the data is submitted to Direct Debit within the cut-off times and dates agreed upon for submission. This is to allow Direct Debit sufficient time to ensure that the data is processed and submitted in the case of major Disaster Recovery event occurring. Any submitted data after the cut-off times indicated will only be processed on a best efforts basis and onward delivery of the data cannot be guaranteed. Please note that files will not be processed on public holidays or Sundays. Files on a Saturday will only be accepted until 6am for processing (EFT,NAEDO).
File Upload System
| Service | Details |
| Two day service debits | The two-day service requires the data to reach Direct Debit at least two (2) business days before action date before 12:00. |
| Same day service debits | The same day value (SDV) service requires the data to reach Direct Debit on action date before 12:00. |
| Credit cards | The credit card service requires the data to reach Direct Debit on action date before 12:00. |
Automated System
| Service | Details |
| Two day service debits | The two-day service requires the data to reach Direct Debit at least three (3) business days before action date before 12:00. |
| Same day service debits | The same day value (SDV) service requires the data to reach Direct Debit at least one (1) business day before action date before 12:00. |
API Integrated System
| Service | Details |
| Two day service debits | The two-day service requires the data to reach Direct Debit at least two (2) business days before action date before 15:00. |
| Same day service debits | The same day value (SDV) service requires the data to reach Direct Debit on action date before 15:00. |
| Credit cards | The credit card service requires the data to reach Direct Debit on action date before 15:00. |
NAEDO Debits
| File Upload System |
| The NAEDO service requires data to reach Direct Debit by 12:00 on action date. |
| Automated System |
| The NAEDO service requires data to reach Direct Debit at least two (2) working day before action date before 12:00. |
| API Integrated System |
| The NAEDO service requires data to reach Direct Debit by 12:00 on action date. |
