User Tools

Site Tools


additional_requirements

Additional requirements

Additional requirements for specific industries to mitigate the risk for unpaids/disputes. Additional requirements will be applicable for call centres, micro lenders, debt collectors, loan brokers and insurance companies.

Call Centres

Specific requirements
Proof of business trading address
Company registration documentation
Copies of ID documents for all directors/members/trustees
Confirmation of membership with the Direct Marketing Association of South Africa (DMA)
Business plan
List of products being sold
All terms and conditions relating to products/services being sold
Indicate if client is the owner of the products/services being sold
If the client is not the owner and is reselling the products/services, then SLA's will be needed to support the authority to sell products/services
Indicate if paper or voice mandate is being used or both
A copy the the document that will be sent to all clients within 21 days of a successful sale
If voice mandates are used the minimum requirements need to be adhered and sample of voice recordings need to be provided to verify this
Proof of their capability to record and retain voice mandates for 7 years, along with full details of system being used
Full detail of quality control process
Complaints policy
Cancellation policy
Indicate how leads are generated if bought , a copy is need to be provided
If a existing debit order service is being used the following will apply:
12 month debit order statistics

Micro Lenders

Specific requirements Basic requirements
Need a well established track recordCopy of ID documents of all directors/members/trustees
Proof of registration with the NCRProof of residence of all directors/trustees/members
12 months collection statsProof of trading address
Detail of who their current service provider isCompany Documentation
Detail of loan administration system which they utiliseBasic company profile
Proof of capability to do an ITC check on their clientsAt least 3 months bank statements
A sample of 10 Existing mandatesIf company was using previous debit order company
Proof of National loan register registrationGo to https://www.directdebit.co.za/apply
Proof of their means connecting with the National Loan System and Credit Bureau
Ability to Affordability checks

Debt Collectors

Specific requirements Basic requirements
Need a well established track recordCopy of ID documents of all directors/members/trustees
Proof of registration with the council of debt collectors (http://cfdc.org.za/)Proof of residence of all directors/trustees/members
12 Months collection statsProof of trading address
Detail of who their current service provider isCompany Documentation
10 Samples of mandatesBasic company profile
Full detail of source of leadsAt least 3 months bank statements
Repayment terms will be based on the stats providedIf company was using previous debit order company
Go to https://www.directdebit.co.za/apply

Loan Brokers

Specific requirements Basic requirements
12 Months collection statsCopy of ID documents of all directors/members/trustees
Detail of who their current service provider isProof of residence of all directors/trustees/members
10 Samples of mandatesProof of trading address
Full detail of source of leadsCompany Documentation
Repayment terms will be based on the stats providedBasic company profile
No companies will be accepted if they don’t have a track recordAt least 3 months bank statements
If company was using previous debit order company
Go to https://www.directdebit.co.za/apply

Insurance Companies/Funeral Policies

Specific requirements Basic requirements
Proof of registration with the Financial Services BoardCopy of ID documents of all directors/members/trustees
Detail of their underwritersProof of residence of all directors/trustees/members
12 Months collection statsProof of trading address
10 Examples of mandatesCompany Documentation
Repayment terms will be based on the stats givenBasic company profile
At least 3 months bank statements
If company was using previous debit order company
Go to https://www.directdebit.co.za/apply
additional_requirements.txt · Last modified: 2019/05/21 08:32 by Schuzelle van Wyk