Accuracy of data
Users must ensure that the account numbers and/or credit card numbers used are accurate and belong to the intended beneficiary, as debit order operates solely on account numbers/card number. An Account Verification Service (AVS) is available which enables the User to verify that the bank account details are correct prior to the submission of a transaction.
Incorrect account and/or branch account numbers will be handled as follows:
If a credit is paid to the incorrect account as a result of an incorrect account number being submitted, the User can request Direct Debit to assist with the recovery of the amount involved. Direct Debit is not under any obligation to assist beyond supplying the name and address of the person who was paid in error. The User must then seek recourse from the party concerned.