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when_can_a_customer_dispute_a_naedo_transaction

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when_can_a_customer_dispute_a_naedo_transaction [2015/09/30 10:13]
Jaco van Wyk created
when_can_a_customer_dispute_a_naedo_transaction [2015/09/30 11:08] (current)
Schuzelle van Wyk
Line 12: Line 12:
 No further debits may be submitted for a transaction which has been disputed, unless a new mandate from the account holder has been received. No further debits may be submitted for a transaction which has been disputed, unless a new mandate from the account holder has been received.
  
-When the dispute is lodged later than 40 calendar days after action date, the account holder’s bank shall advise the bank and give them 30 days to provide the mandate. +When the dispute is lodged later than 40 calendar days after action date, the account holder’s bank shall advise the User and give them 30 days to provide the mandate. 
-  + 
-The bank will inform the User of the dispute and request the mandate be provided. ​If the User fails to submit the requested information within the time period specified in the request, the bank will debit the Users account and refund the account holder for the transaction.+If the User fails to submit the requested information within the time period specified in the request, the bank will debit the Users account and refund the account holder for the transaction.
  
 However, where a dispute is received for a transaction where the User holds a voice recorded mandate, on receipt of the dispute notification,​ the bank will immediately debit the Users account and refund the account holder for the transaction. ​ However, where a dispute is received for a transaction where the User holds a voice recorded mandate, on receipt of the dispute notification,​ the bank will immediately debit the Users account and refund the account holder for the transaction. ​
when_can_a_customer_dispute_a_naedo_transaction.txt · Last modified: 2015/09/30 11:08 by Schuzelle van Wyk