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what-happens-to-recovery-of-arrears [2020/06/05 12:42] (current) Schuzelle van Wyk created |
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+ | ====== What happens when you try to recover arrears? ====== | ||
+ | The following rules should be adhered to: | ||
+ | |||
+ | * The user must get a mandate from the customer before processing additional payments. | ||
+ | * Users must update their records timeously to ensure that payments are not processed due to accounts transferred, | ||
+ | * Users must not adjust the value of a transaction in order to recover arrears. Separate debit orders must be submitted for the current payment and for each payment in arrears. |