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start [2019/04/23 10:32]
Schuzelle van Wyk [General Rules] 		start [2020/10/14 10:32] (current)
Jaco van Wyk
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 Welcome and thank you for your interest in [[https://www.directdebit.co.za|Direct Debit]]. Welcome and thank you for your interest in [[https://www.directdebit.co.za|Direct Debit]].
  
-Direct Debit is a **first-tier debit order service provider**. We facilitate debit order collections via the [[https://www.directdebit.co.za|EFT]], [[https://www.directdebit.co.za|NAEDO]] and [[http://www.authenticatedcollection.com/|AC (Authenticated Collection)]] payment streams. Direct Debit is the industry leader in enterprise-class debit order collections in South Africa.+Direct Debit is a **first-tier debit order collection service provider**. We facilitate debit order collections via [[https://www.directdebit.co.za|EFT]], [[https://www.directdebit.co.za|NAEDO]] and [[https://www.directdebit.co.za/debicheck/|DebiCheck]] payment streams.  
  
-Our [[https://www.directdebit.co.za|Direct Debit]] documentation will assist and guide you through commonly asked questions, system functions and features. Please feel free to contribute or **[[[email protected]|get in touch]]** if you have any questions.+We offer various [[https://www.directdebit.co.za/|debit order systems]] to accommodate different types of businesses in [[https://www.directdebit.co.za/|debit order collections]]. Systems include debit order collection file uploading, automation and [[https://docs.directdebit.co.za/start/developers|API integration]], as well as other value adding services. 
 + 
 +We are also the creators of E-Mandate, [[https://www.directdebit.co.za/emandate/|electronic debit order agreements]] that may be used to sign up customers and integrate with your existing systems. 
 + 
 +Our [[https://www.directdebit.co.za|Direct Debit]] documentation will assist and guide you with commonly asked questions, system functions and features. Please feel free to contribute or **[[[email protected]|get in touch]]** if you have any questions.
  
 ===== Developers ===== ===== Developers =====
  
-<hi #FBFAF9>Documentation for developers to get started on our **[[start:developers|Debit Order API]]**.</hi> +Documentation for integration into our **[[start:developers|Debit Order API]]**.
-===== FAQ ===== +
  
-Below are comprehensive answers to frequently asked questions related to debit orders as well as our debit order collection facilities. 
  
-Should you have any questions specifically related to our products and services you may **[[https://www.directdebit.co.za/#contact-us|request a call]]**.+===== FAQ =====  
 + 
 +Below are answers to frequently asked questions. For any other questions relating to [[https://www.directdebit.co.za|Direct Debit]] services or products, please **[[https://www.directdebit.co.za/#contact-us|request a call]]**.
  
 ==== Definitions ==== ==== Definitions ====
  
-[[List of debit order definitions]]+[[List of debit order definitions|List of debit order definitions]]
  
-[[List of contract definitions]]+[[List of contract definitions|List of debit order contract definitions]]
  
-[[List of system definitions]]+[[List of system definitions|List of debit order system definitions]]
  
 ==== Debit Order ==== ==== Debit Order ====
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 [[What is a debit order]] [[What is a debit order]]
  
-[[What is the difference between a debit order and an early debit order]]+[[What is the difference between a debit order and an early debit order|Difference between debit order / early debit order]]
  
-[[What is the difference between debit order and stop order]]+[[What is the difference between debit order and stop order|Difference between debit order / stop order]]
  
-[[Which industries use debit order to collect from their clients]]+[[Which industries use debit order to collect from their clients|Industries which use debit order to collect from clients]]
  
-[[What are the benefits of using debit order]]+[[What are the benefits of using debit order|Benefits of using debit order]]
  
 ==== General Rules ==== ==== General Rules ====
  
-[[Service cut-offs]]+[[Service cut-offs|Service cut-off times]]
  
-[[Accuracy of data provided]]+[[Accuracy of data provided|Accurate banking details]]
  
-[[Validation of files]]+[[Validation of files|Account validation]]
  
-[[Mandates]]+[[Mandates|Debit order mandates]]
  
-[[Universal Branch Codes]]+[[Universal Branch Codes|Universal bank branch codes (South Africa)]]
  
-[[Signup requirements]]+==== Sign Up Requirements ====
  
-[[Additional requirements]]+[[Signup requirements|Debit order service signup requirements]] 
 + 
 +[[Additional requirements|Additional signup requirements (specific industries)]]
 ==== EFT ==== ==== EFT ====
  
-[[What is an EFT debit order]]+[[What is an EFT debit order|EFT debit order collection service]]
  
-[[When should my business use EFT debit order]]+[[When should my business use EFT debit order|When to use EFT service]]
  
-[[What limitations does the EFT debit order have]]+[[What limitations does the EFT debit order have|Service limitations]]
  
-[[What are the cut off times for EFT debit order collections]]+[[What are the cut off times for EFT debit order collections|Service cut-off times]]
  
-[[When can a customer initiate an EFT stop payment]]+[[When can a customer initiate an EFT stop payment|Customer stop payment initiation]]
    
-[[When does a return or unpaid debit occur]]+[[When does a return or unpaid debit occur|Returned / unpaid debit order]]
  
-[[What happens to recovery of arrears]]+[[What happens to recovery of arrears|Arrears recovery]]
  
-[[What happens to redirected transactions]]+[[What happens to redirected transactions|Redirected accounts]]
  
-[[Can a customer reverse incorrect transactions]]+[[Can a customer reverse incorrect transactions|Reverse incorrect transactions]]
  
-[[What happens when combining transactions]]+[[What happens when combining transactions|Combining transactions]]
  
-[[When can a customer dispute an EFT transaction]]+[[When can a customer dispute an EFT transaction|Dispute transactions]]
  
-[[What must an EFT debit order mandate contain]]+[[What must an EFT debit order mandate contain|EFT debit order mandate must contain]]
  
-[[What are EFT credits]]+[[What are EFT credits|EFT credit order payment service]]
  
-[[What limitations does EFT credits have]]+[[What limitations does EFT credits have|Credit order limitations]]
  
 ==== NAEDO ==== ==== NAEDO ====
  
-[[What is the NAEDO service]]+[[What is the NAEDO service|NAEDO debit order collection service]]
  
-[[When should my business use NAEDO debit order]]+[[When should my business use NAEDO debit order|When to use NAEDO service]]
  
-[[What limitations does the NAEDO debit order have]]+[[What limitations does the NAEDO debit order have|Service limitations]]
  
-[[What are the cut off times for NAEDO debit order collections]]+[[What are the cut off times for NAEDO debit order collections|Service cut-off times]]
  
-[[When can a customer initiate a NAEDO stop payment]]+[[When can a customer initiate a NAEDO stop payment|Customer stop payment initiation]]
  
-[[When can a customer dispute a NAEDO transaction]]+[[When can a customer dispute a NAEDO transaction|Dispute transactions]]
  
-[[When are NAEDO transactions not eligible for clearing]]+[[When are NAEDO transactions not eligible for clearing|Transactions not eligible]]
  
-[[What must a NAEDO debit order mandate contain]]+[[What must a NAEDO debit order mandate contain|NAEDO debit order mandate must contain]]
  
-[[Who is the PSSF (Payment System Stakeholder Forum) and what do they do]]+[[Who is the PSSF (Payment System Stakeholder Forum) and what do they do|Compliance - PSSF (Payment System Stakeholder Forum)]]
  
-[[List of participating Banks]]+[[List of participating Banks|Service participating banks]]
  
 ==== AEDO ==== ==== AEDO ====
  
-[[What is the AEDO service]]+[[What is the AEDO service|AEDO debit order collection service]]
  
-[[What is the benefit of using the AEDO service]]+[[What is the benefit of using the AEDO service|When to use AEDO service]]
  
-[[What limitations does the AEDO service have]]+[[What limitations does the AEDO service have|Service limitations]]
  
 ==== AC (Authenticated Collection) ==== ==== AC (Authenticated Collection) ====
  
-[[What is Authenticated Collections]]+[[What is Authenticated Collections|What is an authenticated collection?]]
  
-[[How does Authenticated Collections work?]]+[[How does Authenticated Collections work?|How it works]]
  
-[[How does my customer authenticate the mandate?]]+[[How does my customer authenticate the mandate?|Customer mandate authentication]]
  
-[[Mandate authentication transaction types]]+[[Mandate authentication transaction types|Authentication request types]]
 ==== DebiCheck ==== ==== DebiCheck ====
  
-[[=== What is DebiCheck? ===]]+[[=== What is DebiCheck? ===|DebiCheck debit order collection service]]
  
-[[=== How do I authenticate the mandate on DebiCheck? ===]]+[[=== How do I authenticate the mandate on DebiCheck? ===| How to authenticate a mandate]]
  
-[[=== User Message Sets for DebiCheck ===]]+[[=== User Message Sets for DebiCheck ===|Customer communication advice]]
  
-[[=== More information on DebiCheck ===]]+[[=== More information on DebiCheck ===|More information]]
  
-==== Summary of differences between the payment streams ====+==== Difference Between Payment Streams ====
  
 [[=== Difference between EFT, NAEDO, AC & Card Collections ===]] [[=== Difference between EFT, NAEDO, AC & Card Collections ===]]
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 ===== Debit Order Systems ===== ===== Debit Order Systems =====
  
-[[What systems are available for the processing of debit orders]]+[[What systems are available for the processing of debit orders|Systems for debit order processing]]
  
-[[How does the File Upload system work]]+[[How does the File Upload system work|File uploading]]
  
-[[How does the Contract Management system work]]+[[How does the Contract Management system work|Contract management]]
  
-[[How does the Integration (Web Services) system work]]+[[How does the Integration (Web Services) system work|Integration (web services)]]
  
-[[How does the SaaS Billing System work]]+[[How does the SaaS Billing System work|Saas Billing]]
  
 ===== Mandates ===== ===== Mandates =====
  
-[[What are the minimum requirements for a paper mandate]]+[[What are the minimum requirements for a paper mandate|Paper mandate minimum requirements]]
  
-[[What are the minimum requirements for a voice mandate]]+[[What are the minimum requirements for a voice mandate|Voice mandate minimum requirements]]
  
-[[What are the minimum requirements for an electronic mandate]]+[[What are the minimum requirements for an electronic mandate|Electronic mandate minimum requirements]]
  
-[[How does the electronic mandate solution work]]+[[How does the electronic mandate solution work|Electronic mandate solution]]
  
 ===== Checks and Verifications ===== ===== Checks and Verifications =====
  
-[[What is Check Digit Verification (CDV)]]+[[What is Check Digit Verification (CDV)|Check Digit Verification Service (CDV)]] 
 + 
 +[[What are the benefits of using the Check Digit Verification (CDV) service|CDV benefits]] 
 + 
 +[[How can I obtain Check Digit Verification via integration|CDV integration]] 
 + 
 +[[What is Account Holder Verification|Account Verification Service (AVS)]]
  
-[[What are the benefits of using the Check Digit Verification (CDV) service]]+[[What is the benefit of using the Account Holder Verification Service|AVS benefits]]
  
-[[How can I obtain Check Digit Verification via integration]]+[[What is the Credit Check System|Credit Checking (Credit Office system)]]
  
-[[What is Account Holder Verification]]+[[What is the benefit of using Credit Office|Credit Office benefits]]
  
-[[What is the benefit of using the Account Holder Verification Service]]+[[Which credit bureaus are serviced under Credit Office|Credit Office credit bureaus serviced]]
  
-[[What is the Credit Check System]]+[[What other services are available using the Credit Check System|Credit Office additional services]]
  
-[[What is the benefit of using Credit Office]]+===== Partners =====
  
-[[Which credit bureaus are serviced under Credit Office]]+[[http://onlineinvoicing.co.za|Online invoicing]] and [[http://billingsystem.co.za|billing system]] by SnapBill
  
-[[What other services are available using the Credit Check System]]+[[https://www.ranktank.org/free-keyword-position-rank-checker-tool/|Google keyword position rank checker]] and [[https://ranktank.net|Google proxy]] by RankTank
  
  
start.1556015569.txt.gz · Last modified: 2019/04/23 10:32 by Schuzelle van Wyk

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