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start [2019/11/26 07:15] Jaco van Wyk |
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Welcome and thank you for your interest in [[https:// | Welcome and thank you for your interest in [[https:// | ||
- | Direct Debit is a **first-tier debit order collection service provider**. We facilitate debit order collections via the [[https:// | + | Direct Debit is a **first-tier debit order collection service provider**. We facilitate debit order collections via [[https:// |
- | Direct Debit offers | + | We offer various [[https:// |
- | Our [[https:// | + | We are also the creators of E-Mandate, [[https:// |
+ | |||
+ | Our [[https:// | ||
===== Developers ===== | ===== Developers ===== | ||
- | Documentation for developers to get started on our **[[start: | + | Documentation for integration into our **[[start: |
===== FAQ ===== | ===== FAQ ===== | ||
- | Below are comprehensive | + | Below are answers to frequently asked questions. |
- | + | ||
- | Should you have any questions | + | |
==== Definitions ==== | ==== Definitions ==== | ||
- | [[List of debit order definitions]] | + | [[List of debit order definitions|List of debit order definitions]] |
- | [[List of contract definitions]] | + | [[List of contract definitions|List of debit order contract definitions]] |
- | [[List of system definitions]] | + | [[List of system definitions|List of debit order system definitions]] |
==== Debit Order ==== | ==== Debit Order ==== | ||
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[[What is a debit order]] | [[What is a debit order]] | ||
- | [[What is the difference between a debit order and an early debit order]] | + | [[What is the difference between a debit order and an early debit order|Difference between debit order / early debit order]] |
- | [[What is the difference between debit order and stop order]] | + | [[What is the difference between debit order and stop order|Difference between debit order / stop order]] |
- | [[Which industries use debit order to collect from their clients]] | + | [[Which industries use debit order to collect from their clients|Industries which use debit order to collect from clients]] |
- | [[What are the benefits of using debit order]] | + | [[What are the benefits |
==== General Rules ==== | ==== General Rules ==== | ||
- | [[Service cut-offs]] | + | [[Service cut-offs|Service cut-off times]] |
- | [[Accuracy of data provided]] | + | [[Accuracy of data provided|Accurate banking details]] |
- | [[Validation of files]] | + | [[Validation of files|Account validation]] |
- | [[Mandates]] | + | [[Mandates|Debit order mandates]] |
- | [[Universal Branch Codes]] | + | [[Universal Branch Codes|Universal bank branch codes (South Africa)]] |
- | [[Signup requirements]] | + | ==== Sign Up Requirements ==== |
- | [[Additional requirements]] | + | [[Signup requirements|Debit order service signup requirements]] |
+ | |||
+ | [[Additional requirements|Additional | ||
==== EFT ==== | ==== EFT ==== | ||
- | [[What is an EFT debit order]] | + | [[What is an EFT debit order|EFT debit order collection service]] |
- | [[When should my business use EFT debit order]] | + | [[When should my business use EFT debit order|When to use EFT service]] |
- | [[What limitations does the EFT debit order have]] | + | [[What limitations does the EFT debit order have|Service limitations]] |
- | [[What are the cut off times for EFT debit order collections]] | + | [[What are the cut off times for EFT debit order collections|Service cut-off times]] |
- | [[When can a customer initiate an EFT stop payment]] | + | [[When can a customer initiate an EFT stop payment|Customer stop payment initiation]] |
- | [[When does a return or unpaid debit occur]] | + | [[When does a return or unpaid debit occur|Returned / unpaid debit order]] |
- | [[What happens to recovery of arrears]] | + | [[What happens to recovery of arrears|Arrears recovery]] |
- | [[What happens to redirected transactions]] | + | [[What happens to redirected transactions|Redirected accounts]] |
- | [[Can a customer reverse incorrect transactions]] | + | [[Can a customer reverse |
- | [[What happens when combining transactions]] | + | [[What happens when combining |
- | [[When can a customer dispute an EFT transaction]] | + | [[When can a customer dispute an EFT transaction|Dispute transactions]] |
- | [[What must an EFT debit order mandate contain]] | + | [[What must an EFT debit order mandate |
- | [[What are EFT credits]] | + | [[What are EFT credits|EFT credit order payment service]] |
- | [[What limitations does EFT credits have]] | + | [[What limitations does EFT credits have|Credit order limitations]] |
==== NAEDO ==== | ==== NAEDO ==== | ||
- | [[What is the NAEDO service]] | + | [[What is the NAEDO service|NAEDO debit order collection |
- | [[When should my business use NAEDO debit order]] | + | [[When should my business use NAEDO debit order|When to use NAEDO service]] |
- | [[What limitations does the NAEDO debit order have]] | + | [[What limitations does the NAEDO debit order have|Service limitations]] |
- | [[What are the cut off times for NAEDO debit order collections]] | + | [[What are the cut off times for NAEDO debit order collections|Service cut-off times]] |
- | [[When can a customer initiate a NAEDO stop payment]] | + | [[When can a customer initiate a NAEDO stop payment|Customer stop payment initiation]] |
- | [[When can a customer dispute a NAEDO transaction]] | + | [[When can a customer dispute a NAEDO transaction|Dispute transactions]] |
- | [[When are NAEDO transactions not eligible for clearing]] | + | [[When are NAEDO transactions not eligible for clearing|Transactions not eligible]] |
- | [[What must a NAEDO debit order mandate contain]] | + | [[What must a NAEDO debit order mandate |
- | [[Who is the PSSF (Payment System Stakeholder Forum) and what do they do]] | + | [[Who is the PSSF (Payment System Stakeholder Forum) and what do they do|Compliance - PSSF (Payment System Stakeholder Forum)]] |
- | [[List of participating Banks]] | + | [[List of participating Banks|Service participating banks]] |
==== AEDO ==== | ==== AEDO ==== | ||
- | [[What is the AEDO service]] | + | [[What is the AEDO service|AEDO debit order collection |
- | [[What is the benefit of using the AEDO service]] | + | [[What is the benefit of using the AEDO service|When to use AEDO service]] |
- | [[What limitations does the AEDO service have]] | + | [[What limitations does the AEDO service have|Service limitations]] |
==== AC (Authenticated Collection) ==== | ==== AC (Authenticated Collection) ==== | ||
- | [[What is Authenticated Collections]] | + | [[What is Authenticated Collections|What is an authenticated collection?]] |
- | [[How does Authenticated Collections work?]] | + | [[How does Authenticated Collections work?|How it works]] |
- | [[How does my customer authenticate the mandate?]] | + | [[How does my customer authenticate the mandate?|Customer mandate authentication]] |
- | [[Mandate authentication transaction types]] | + | [[Mandate authentication transaction |
==== DebiCheck ==== | ==== DebiCheck ==== | ||
- | [[=== What is DebiCheck? ===]] | + | [[=== What is DebiCheck? ===|DebiCheck debit order collection service]] |
- | [[=== How do I authenticate the mandate on DebiCheck? ===]] | + | [[=== How do I authenticate the mandate on DebiCheck? ===| How to authenticate a mandate]] |
- | [[=== User Message Sets for DebiCheck ===]] | + | [[=== User Message Sets for DebiCheck ===|Customer communication advice]] |
- | [[=== More information on DebiCheck ===]] | + | [[=== More information on DebiCheck ===|More information]] |
- | ==== Summary of differences between the payment streams | + | ==== Difference Between Payment Streams |
[[=== Difference between EFT, NAEDO, AC & Card Collections ===]] | [[=== Difference between EFT, NAEDO, AC & Card Collections ===]] | ||
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===== Debit Order Systems ===== | ===== Debit Order Systems ===== | ||
- | [[What systems are available for the processing of debit orders]] | + | [[What systems are available for the processing of debit orders|Systems for debit order processing]] |
- | [[How does the File Upload system work]] | + | [[How does the File Upload system work|File uploading]] |
- | [[How does the Contract Management system work]] | + | [[How does the Contract Management system work|Contract management]] |
- | [[How does the Integration (Web Services) system work]] | + | [[How does the Integration (Web Services) system work|Integration (web services)]] |
- | [[How does the SaaS Billing System work]] | + | [[How does the SaaS Billing System work|Saas Billing]] |
===== Mandates ===== | ===== Mandates ===== | ||
- | [[What are the minimum requirements for a paper mandate]] | + | [[What are the minimum requirements for a paper mandate|Paper mandate minimum requirements]] |
- | [[What are the minimum requirements for a voice mandate]] | + | [[What are the minimum requirements for a voice mandate|Voice mandate minimum requirements]] |
- | [[What are the minimum requirements for an electronic mandate]] | + | [[What are the minimum requirements for an electronic mandate|Electronic mandate minimum requirements]] |
- | [[How does the electronic mandate solution work]] | + | [[How does the electronic mandate solution work|Electronic mandate solution]] |
===== Checks and Verifications ===== | ===== Checks and Verifications ===== | ||
- | [[What is Check Digit Verification (CDV)]] | + | [[What is Check Digit Verification (CDV)|Check Digit Verification Service |
- | [[What are the benefits of using the Check Digit Verification (CDV) service]] | + | [[What are the benefits of using the Check Digit Verification (CDV) service|CDV benefits]] |
- | [[How can I obtain Check Digit Verification via integration]] | + | [[How can I obtain Check Digit Verification via integration|CDV |
- | [[What is Account Holder Verification]] | + | [[What is Account Holder Verification|Account Verification Service (AVS)]] |
- | [[What is the benefit of using the Account Holder Verification Service]] | + | [[What is the benefit of using the Account Holder Verification Service|AVS benefits]] |
- | [[What is the Credit Check System]] | + | [[What is the Credit Check System|Credit Checking (Credit Office system)]] |
- | [[What is the benefit of using Credit Office]] | + | [[What is the benefit of using Credit Office|Credit Office benefits]] |
- | [[Which credit bureaus are serviced under Credit Office]] | + | [[Which credit bureaus are serviced under Credit Office|Credit Office credit bureaus serviced]] |
- | [[What other services are available using the Credit Check System]] | + | [[What other services are available using the Credit Check System|Credit Office additional services]] |
===== Partners ===== | ===== Partners ===== | ||
[[http:// | [[http:// | ||
- | [[https:// | + | |
+ | [[https://www.ranktank.org/ | ||