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more-information-on-debicheck [2019/03/08 11:54] |
more-information-on-debicheck [2020/06/05 12:58] (current) Schuzelle van Wyk created |
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+ | ====== More information on DebiCheck ====== | ||
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+ | ^Questions^Response^ | ||
+ | |Will DebiCheck allow my clients to cancel their debit order?|Your client will be able to suspend your DebiCheck debit order with their bank, which means the debit order will not be processed to their account in future. They should still contact you, the service provider to confirm that they are cancelling the debit order. Suspending the debit order with their bank does not cancel the contract that they have with the service provider.| | ||
+ | |Is it a new type of debit order?|Yes, DebiCheck is a new type of debit order. It is a debit order which you have electronically confirmed the debit order information, | ||
+ | |Will DebiCheck require extra effort and time?|Yes. It will require the client to check the message that their bank sends to ensure the debit order information is correct and then to confirm the information in the way their bank requires. It may be as simple as pressing confirm on their banking app, typing in a ‘1’ on a USSD string or typing in a code on their cellphone. The way in which they can confirm their DebiCheck debit order will be communicated to them by their bank. It is therefore important that their contact details, especially their cellphone number, is up to date with their bank.| | ||
+ | |How will it work?|For DebiCheck debit orders, the client will receive a request from their bank to electronically confirm the debit order information relating to the new contract they have signed with a company. Once they confirm that the information is correct, their bank will load the information on a mandate register. Their bank can then verify the information every time before the debit order is processed to their account. If the information matches, the debit order is processed. If not, the debit order is rejected.| | ||
+ | |Do the client have to confirm a DebiCheck every month?|No, only at the start of their contract. Or, if any of the information confirmed originally, changes.| | ||
+ | |Why do they need to confirm a debit order again if they have already signed a contract with the service provider? | ||
+ | |Does it mean that if the debit order provider does not participate in DebiCheck, the client will not be protected? | ||
+ | |Is there a mobile application for DebiCheck? | ||
+ | |Is DebiCheck a third party between consumer and the bank? |No DebiCheck is not a separate company / third party. DebiCheck is the name of a new type of debit order that was developed by the South African banks.| | ||
+ | |Why is DebiCheck being introduced? | ||
+ | |What are the benefits to me, the User?|If you are a User wanting to collect money in the Early Processing Window, you will be required to participate in the new system. Being a DebiCheck User means that you will have the benefit of receiving confirmation that mandates, already authorised by your customer, are being stored by his / her bank. This will result in less disputes with “no authority to debit” and provide you with improved protection against consumers abusing the system for cash management purposes.| | ||
+ | |What do I have to do from a technology perspective? | ||
+ | |How much will this cost me?|There will be internal development cost to implement the new system and processes, which you will have to calculate and manage based on the specifications supplied by your sponsoring bank. Please contact Direct Debit for estimated pricing on DebiCheck.| | ||
+ | |Is it mandatory to participate? | ||
+ | |How do I register to become part of DebiCheck? | ||
+ | |Will I receive technical support? | ||
+ | |How will we be relaying the messages publically to support consumer education? | ||
+ | |What support and rights do I have?|As a User, you have the support of Direct Debit. If you have any additional questions that you cannot find answers to in the available correspondence, | ||
+ | |As a User, how do I manage education and value to my customers? | ||
+ | |Is there a platform that I can capture or integrate with? Or do I need to develop my own?|Direct Debit will provide the specifications and description of the process, but generally you will have to use our systems with changes implemented.| | ||
+ | |Is there a way of simplifying this process while still being compliant? | ||
+ | |What will happen to Authenticated Early Debit Orders (AEDO) and Non-Authenticated Early Debit Orders (NAEDO) once DebiCheck is introduced? | ||
+ | |What happens if my company is not ready to move across onto the new system? Can my company continue to use Non-Authenticated Early Debit Orders (NAEDO) for collections? |