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additional-requirements [2019/11/05 13:29]
additional-requirements [2020/06/05 12:39] (current)
Schuzelle van Wyk created
Line 1: Line 1:
 +==========  Debit Order Signup Requirements (Additional Requirements For Specific Industries)  ===========
 +
 +Additional sign up requirements for specific industries to mitigate the risk for unpaids/disputes. Additional sign up requirements will be applicable for call centres, micro lenders, debt collectors, loan brokers and insurance companies.
 +
 +===== Call Centres =====
 +|< 100% >|
 +^Specific Requirements^
 +|Standard signup requirements |
 +|Confirmation of membership with the Direct Marketing Association of South Africa (DMA). More information can be obtained here: [[https://www.dmasa.org/]].|
 +|Business plan.|
 +|List of products being sold.|
 +|All terms and conditions relating to products/services being sold.|
 +|Indicate if client is the owner of the products/services being sold.|
 +|If the client is not the owner and is reselling the products/services, then SLA's will be needed to support the authority to sell products/services.|
 +|Indicate if paper or voice mandate is being used or both.|
 +|A copy the the document that will be sent to all clients within 21 days of a successful sale.|
 +|If voice mandates are used the minimum requirements need to be adhered and sample of voice recordings need to be provided to verify this.|
 +|Proof of their capability to record and retain voice mandates for 7 years, along with full details of system being used.|
 +|Full detail of quality control process.|
 +|Complaints policy.|
 +|Cancellation policy.|
 +|Indicate how leads are generated, if bought a copy needs to be provided.|
 +|12 month debit order statistics (successful, unsuccessful & dispute %).|
 +|Go to  https://www.directdebit.co.za/apply, **<hi #c3c3c3>select specific industry as "Other" and nature of business Call Center</hi>**.|
 +
 +
 +===== Micro Lenders =====
 +|< 100% 50% 50% >|
 +^Specific Requirements^
 +|Standard Signup Requirements |
 +|Need a well established track record.|
 +|Proof of registration with the NCR. More information can be obtained here: [[https://www.ncr.org.za]]/.|
 +|12 months collection stats (successful, unsuccessful & dispute %).|
 +|Detail of who the current service provider is.|
 +|Detail of loan administration system utilised.|
 +|Proof of capability to do an ITC check on clients. This will include Transunion reports ([[https://www.transunion.co.za/]]), XDS reports ([[http://www.xds.co.za/]]) or Xperian reports ([[https://www.experian.com/]]).|
 +|A sample of 10 existing mandates.|
 +|Proof of National loan register registration.|
 +|Proof of their means connecting with the National Loan System and Credit Bureau.|
 +|Ability to Affordability checks.|
 +|Go to  https://www.directdebit.co.za/apply, **<hi #efe4B0>select specific industry as "Other" and nature of business Micro-Lender</hi>**.|
 +
 +
 +===== Debt Collectors =====
 +|< 100% 50% 50% >|
 +^Specific Requirements^
 +|Standard Signup Requirements |
 +|Need a well established track record|
 +|Proof of registration with the council of debt collectors ([[http://cfdc.org.za/]]).|
 +|12 Months collection stats (successful, unsuccessful & disputed%).|
 +|Detail of who their current service provider is.|
 +|10 Samples of mandates.|
 +|Full detail of source of leads.|
 +|Repayment terms will be based on the stats provided.|
 +|Go to  https://www.directdebit.co.za/apply, **<hi #7092be>select specific industry as "Other" and nature of business Debt Collector</hi>**.|
 +
 +
 +===== Loan Brokers =====
 +|< 100% 50% 50% >|
 +^Specific requirements^
 +|Standard Signup Requirements|
 +|12 Months collection stats (successful, unsuccessful & disputed %).|
 +|Detail of who their current service provider is.|
 +|10 Samples of mandates.|
 +|Full detail of source of leads.|
 +|Repayment terms will be based on the stats provided.|
 +|No companies will be accepted if they don’t have a track record.|
 +|Go to  https://www.directdebit.co.za/apply, **<hi #ffc90e>select specific industry as "Other" and nature of business Loan Broker</hi>**.|
 +
 +
 +===== Insurance Companies/Funeral Policies =====
 +|< 100% 50% 50% >|
 +^Specific requirements^
 +|Standard Signup Requirements |
 +|Proof of registration with the Financial Services Board (FSB). More information can be obtained here: [[https://www.fsca.co.za/Pages/Default.aspx]].|
 +|Detail of their underwriters.|
 +|12 Months collection stats (successful, unsuccessful & disputed%).|
 +|10 Examples of mandates.|
 +|Repayment terms will be based on the stats given.|
 +|Go to  https://www.directdebit.co.za/apply, **<hi #fff200>select specific industry as "Other" and nature of business Insurance or Funeral Cover</hi>**.|