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additional_requirements [2019/04/11 12:48]
Schuzelle van Wyk [Call centres]
additional_requirements [2019/11/05 13:51] (current)
Schuzelle van Wyk
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-========== ​ Additional ​requirements ​ ​===========+==========  ​Debit Order Signup Requirements (Additional ​Requirements For Specific Industries) ​ ​===========
  
-===== Call centres ​=====+Additional sign up requirements for specific industries to mitigate the risk for unpaids/​disputes. Additional sign up requirements will be applicable for call centres, micro lenders, debt collectors, loan brokers and insurance companies. 
 + 
 +===== Call Centres ​=====
 |< 100% >| |< 100% >|
-^Specific ​requirements+^Specific ​Requirements
-|Proof of business premises| +|Standard signup requirements ​
-|Copies of company documents| +|Confirmation of membership with the Direct Marketing Association of South Africa ​(DMA). More information can be obtained here: [[https://​www.dmasa.org/​]].
-|Copies of ID documents for all Directors and members+|Business plan.
-|Confirmation of membership with the (DMA)| +|List of products being sold.
-|Business plan| +|All terms and conditions ​relating to products/​services ​being sold.
-|List of products being sold| +|Indicate if client is the owner of the products/​services ​being sold.
-|All terms and conditions ​of products being sold| +|If the client is not the owner and is reselling the products/services, then SLA's will be needed ​to support the authority to sell products/services.
-|Indicate if client is owner of the products being sold| +|Indicate ​if paper or voice mandate is being used or both.
-|If the client is not the owner and is reselling the products ​(Need contracts ​to support the authority to sell products)+|A copy the the document that will be sent to all clients within 21 days of a successful sale.
-|Please indicate ​if paper or voice mandate is being used or both| +|If voice mandates are used the minimum requirements need to be adhered and sample of voice recordings ​need to be provided ​to verify this.
-|A copy the the document that will be sent to all clients within ​(21days of a successful sale| +|Proof of their capability to record and retain voice mandates for 7 years, along with full details of system being used.
-|If voice mandates are used the minimum requirements need to be adhered and sample of voice recordings to verify this| +|Full detail of quality control process.
-|Proof of their capability to record and retain voice mandates for 7 years, along with full details of system being used| +|Complaints policy.
-|Full detail of quality control process| +|Cancellation policy.
-|Complaints policy| +|Indicate how leads are generatedif bought a copy needs to be provided.
-|Cancellation policy| +|12 month debit order statistics (successful,​ unsuccessful & dispute %).
-|Indicate how leads are generated if bought ​a copy is need to be provided| +|Go to  https://​www.directdebit.co.za/​apply,​ **<hi #​c3c3c3>​select specific industry as "​Other"​ and nature of business Call Center</​hi>​**.|
-^If a existing ​debit order service is being used the following will apply:^ +
-|Unpaid Ratio+
-|6-12 Months Stats|+
  
  
 ===== Micro Lenders ===== ===== Micro Lenders =====
 |< 100% 50% 50% >| |< 100% 50% 50% >|
-  ​Specific ​requirements ​  ​^ ​  Basic requirements ​  +^Specific ​Requirements^ 
-|Need a well established track record|Copy of ID documents of all directors/​members/​trustees+|Standard Signup Requirements | 
-|Proof of registration with the NCR|Proof of residence of all directors/trustees/members+|Need a well established track record.
-|12 months collection stats|Proof of trading address+|Proof of registration with the NCR. More information can be obtained here: [[https://www.ncr.org.za]]/​.
-|Detail of who their current service provider is|Company Documentation+|12 months collection stats (successful,​ unsuccessful & dispute %).
-|Detail of loan administration system ​which they utilise|Basic company profile+|Detail of who the current service provider is.
-|Proof of capability to do an ITC check on their clients|At least 3 months bank statements+|Detail of loan administration system ​utilised.
-|A sample of 10 Existing ​mandates|If company was using previous debit order company+|Proof of capability to do an ITC check on clients. This will include Transunion reports ([[https://​www.transunion.co.za/​]]),​ XDS reports ([[http://​www.xds.co.za/​]]) or Xperian reports ([[https://​www.experian.com/​]]).
-|Proof of National loan register registration|Go to  https://www.directdebit.co.za/​apply+|A sample of 10 existing ​mandates.
-|Proof of their means connecting with the National Loan System and Credit Bureau| +|Proof of National loan register registration.| 
-|Ability to Affordability checks|+|Proof of their means connecting with the National Loan System and Credit Bureau.
 +|Ability to Affordability checks.| 
 +|Go to  https://​www.directdebit.co.za/​apply,​ **<hi #​efe4B0>​select specific industry as "​Other"​ and nature of business Micro-Lender</​hi>​**.|
  
  
 ===== Debt Collectors ===== ===== Debt Collectors =====
 |< 100% 50% 50% >| |< 100% 50% 50% >|
-  ​Specific ​requirements ​  ​^ ​  Basic requirements ​  +^Specific ​Requirements^ 
-|Need a well established track record|Copy of ID documents of all directors/​members/​trustees+|Standard Signup Requirements | 
-|Proof of registration with the council of debt collectors (http://​cfdc.org.za/​)|Proof of residence of all directors/​trustees/​members+|Need a well established track record| 
-|12 Months collection stats|Proof of trading address+|Proof of registration with the council of debt collectors ([[http://​cfdc.org.za/​]]).
-|Detail of who their current service provider is|Company Documentation+|12 Months collection stats (successful,​ unsuccessful & disputed%).
-|10 Samples of mandates|Basic company profile+|Detail of who their current service provider is.
-|Full detail of source of leads|At least 3 months bank statements+|10 Samples of mandates.
-|Repayment terms will be based on the stats provided|If company was using previous debit order company|  +|Full detail of source of leads.
-|Go to  https://​www.directdebit.co.za/​apply|+|Repayment terms will be based on the stats provided.
 +|Go to  https://​www.directdebit.co.za/​apply, **<hi #​7092be>​select specific industry as "​Other"​ and nature of business Debt Collector</​hi>​**.|
  
  
 ===== Loan Brokers ===== ===== Loan Brokers =====
 |< 100% 50% 50% >| |< 100% 50% 50% >|
-  ​Specific requirements ​  ^   Basic requirements ​  +^Specific requirements^ 
-|12 Months collection stats|Copy of ID documents of all directors/​members/​trustees+|Standard Signup Requirements| 
-|Detail of who their current service provider is|Proof of residence of all directors/​trustees/​members+|12 Months collection stats (successful,​ unsuccessful & disputed %).
-|10 Samples of mandates|Proof of trading address+|Detail of who their current service provider is.
-|Full detail of source of leads|Company Documentation+|10 Samples of mandates.
-|Repayment terms will be based on the stats provided|Basic company profile+|Full detail of source of leads.
-|No companies will be accepted if they don’t have a track record|At least 3 months bank statements+|Repayment terms will be based on the stats provided.
-| |If company was using previous debit order company| +|No companies will be accepted if they don’t have a track record.
-|Go to  https://​www.directdebit.co.za/​apply|+|Go to  https://​www.directdebit.co.za/​apply, **<hi #​ffc90e>​select specific industry as "​Other"​ and nature of business Loan Broker</​hi>​**.|
  
  
 ===== Insurance Companies/​Funeral Policies ===== ===== Insurance Companies/​Funeral Policies =====
 |< 100% 50% 50% >| |< 100% 50% 50% >|
-  ​Specific requirements ​  ^   Basic requirements ​  +^Specific requirements^ 
-|Proof of registration with the Financial Services Board|Copy of ID documents of all directors/members/trustees+|Standard Signup Requirements | 
-|Detail of their underwriters|Proof of residence of all directors/​trustees/​members+|Proof of registration with the Financial Services Board (FSB). More information can be obtained here: [[https://www.fsca.co.za/​Pages/​Default.aspx]].
-|12 Months collection stats|Proof of trading address+|Detail of their underwriters.
-|10 Examples of mandates|Company Documentation+|12 Months collection stats (successful,​ unsuccessful & disputed%).
-|Repayment terms will be based on the stats given|Basic company profile+|10 Examples of mandates.
-| |At least 3 months bank statements| +|Repayment terms will be based on the stats given.
-| |If company was using previous debit order company| +|Go to  https://​www.directdebit.co.za/​apply, **<hi #​fff200>​select specific industry as "​Other"​ and nature of business Insurance or Funeral Cover</​hi>​**.|
-|Go to  https://​www.directdebit.co.za/​apply| +
- +
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additional_requirements.1554986891.txt.gz · Last modified: 2019/04/11 12:48 by Schuzelle van Wyk