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additional_requirements [2019/04/11 12:47]
Schuzelle van Wyk [Call centres]
additional_requirements [2019/05/21 08:32]
Schuzelle van Wyk
Line 1: Line 1:
 +
 ========== ​ Additional requirements ​ =========== ========== ​ Additional requirements ​ ===========
  
-===== Call centres ​=====+Additional requirements for specific industries to mitigate the risk for unpaids/​disputes. Additional requirements will be applicable for call centres, micro lenders, debt collectors, loan brokers and insurance companies. 
 + 
 +===== Call Centres ​=====
 |< 100% >| |< 100% >|
-^Specific requirements ​  ​+^Specific requirements^ 
-|Proof of business ​premises+|Proof of business ​trading address
-|Copies of company documents+|Company registration documentation
-|Copies of ID documents for all Directors and members| +|Copies of ID documents for all directors/members/trustees
-|Confirmation of membership with the (DMA)|+|Confirmation of membership with the Direct Marketing Association of South Africa ​(DMA)|
 |Business plan| |Business plan|
 |List of products being sold| |List of products being sold|
-|All terms and conditions ​of products being sold| +|All terms and conditions ​relating to products/​services ​being sold| 
-|Indicate if client is owner of the products being sold| +|Indicate if client is the owner of the products/​services ​being sold| 
-|If the client is not the owner and is reselling the products ​(Need contracts ​to support the authority to sell products)+|If the client is not the owner and is reselling the products/services, then SLA's will be needed ​to support the authority to sell products/services
-|Please indicate ​if paper or voice mandate is being used or both| +|Indicate ​if paper or voice mandate is being used or both| 
-|A copy the the document that will be sent to all clients within ​(21days of a successful sale| +|A copy the the document that will be sent to all clients within 21 days of a successful sale| 
-|If voice mandates are used the minimum requirements need to be adhered and sample of voice recordings to verify this|+|If voice mandates are used the minimum requirements need to be adhered and sample of voice recordings ​need to be provided ​to verify this|
 |Proof of their capability to record and retain voice mandates for 7 years, along with full details of system being used| |Proof of their capability to record and retain voice mandates for 7 years, along with full details of system being used|
 |Full detail of quality control process| |Full detail of quality control process|
Line 22: Line 25:
 |Indicate how leads are generated if bought , a copy is need to be provided| |Indicate how leads are generated if bought , a copy is need to be provided|
 ^If a existing debit order service is being used the following will apply:^ ^If a existing debit order service is being used the following will apply:^
-|Unpaid Ratio| +|12 month debit order statistics|
-|6-12 Months Stats| +
  
 ===== Micro Lenders ===== ===== Micro Lenders =====
additional_requirements.txt · Last modified: 2019/11/05 13:51 by Schuzelle van Wyk